FAQs
What is an escape room
An escape room is a physical adventure game in which players solve a series of puzzles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit (60 minutes) to unveil the secret plot which is hidden within the rooms.
How long do I have to escape
All rooms are 60 minutes to escape! 75 minutes for the Friendsgiving diamond room + Bonus Round.
Do I need a reservation? How do I book
Yes a reservation is required, book online through our booking system ahead of time as we can not guarantee a room will be available. That being said, we accept same day online bookings (2 hours before game time). At the top right of this website you will find ‘BOOK’. Click there and follow the instructions.
Can we pay cash when we get there
Yes. However a credit card is needed to reserve a spot before hand.
How much do the rooms cost
$39.95 per guest – Classic Rooms – Escape room, locked based.
$43.95 per guest – Premium Rooms – Escape room, advanced technology, higher build quality.
$44.95 per guest – Diamond rooms – Escape room, 40% more puzzles, advanced technology, 75 minutes compared to 60.
Will we be paired with strangers if our group is small
No. All bookings are private for your group only.
Are we really locked in a room
It depends on your mission. Some rooms are all about solving the mystery, while others involve solving the mystery and unlocking the door. But don’t worry… each game is monitored closely and we will let you out anytime you ask.
Will I feel claustrophobic inside the room
Probably not. The rooms are quite large. If you have an issue please notify us before you begin your game and we will be on standby.
What is your cancellation policy & refund policy
You can cancel as long as it is 72 hours or more prior to the start of your scheduled booking. A booking can be cancelled but the deposit is non refundable, the deposit will be placed on file and can be used at a later date. Corporate event deposits are non refundable and transferable only. all completed corporate event invoices/payments can be disputed (charges) & reviewed for a period of 4 weeks (30 days from the completion of the event) before ultimately being finalized. Disputes are reviewed but are not guaranteed.
What time should I arrive
We strongly recommend you arrive 20 minutes before the start of the game.
What about parking
There is plenty of FREE parking in our plaza! Also, there is 2 hour street parking FREE.
Are you accessible via public transportation
Yes we are located next to the Sunalta CTrain Station.
Are locations handicapped accessible
Yes our location is handicap accessible. call in for wheelchair accessible room options.
Can I bring my cell phone in the room
No we do not permit the use of cell phones in any of the rooms. All cell phones and picture taking device will be locked safely in lockers before the start of the game.
Is there an age limit? Can I bring children
There is no age limit but the games are designed for adults. Ages 9 – 13 must have one participating paying adult per 4 children.
Can I buy a gift card
Gift cards are available! They can be purchased at our store front location: 1638 10th Ave SW or online.
What if I need to use the washroom during the game?
Our facility has washrooms but not in the rooms. For safety reasons, the door you entered the room in, remains unlocked or we will accommodate and let you out of the room immediately.
I still have questions. What should I do
Our preferred contact is email: bookings@escape60.ca please provide as much detail as possible OR CALL IN AT 587-430-0880 Thanks!
What’s the difference between Game Play Only and the Full Experience?
Game Play Only:
- Kids enjoy a thrilling 60-minute escape room adventure.
- Ideal for families looking for a budget-friendly and high-energy activity.
- Parents are welcome to hang out in our licensed lounge during the game.
Full Experience:
- Includes everything in the Game Play option plus food, drinks, reserved party space, and optional add-ons.
- Best for parents who want a stress-free, all-in-one event — you just show up and we handle the re
Is food included? Can we bring our own?
- With Full Experience packages, food and drinks are included and selected from our Kids Catering Guide — including pizza, snack bundles, juice, and more. We’re happy to accommodate dietary restrictions or special requests with advance notice.
- Outside food is not permitted, except for desserts such as cakes or cupcakes.
Want to bring your own cake or dessert?
Absolutely! There is a $25 cake-cutting fee, which covers:
- Plates, cutlery, and napkins
- Cake-cutting and after-event cleanup (includes cake, cupcakes, or any dessert)
- Use of our on-site fridge and freezer for dessert storage
This add-on can be applied to any event type, whether you’re booking Game Play Only or the Full Experience.
Can we rent a party room?
Yes! With the Full Experience, a private party space is automatically reserved for your group — perfect for cake, presents, or food service.
Room rental pricing (Grand Hall or Vault):
- Sunday to Thursday: $150.00
- Friday & Saturday: $200.00
If you’re booking a Game Play Only package but still want a party space, you can add a room rental, subject to availability.
How many kids can play in one room? Can they all go together?
- Each escape room accommodates up to 6–8 players, depending on the theme.
- For larger groups (10 – 16 guests), we have 4 rooms that can host up to 12 people at one time. Also, we recommend booking multiple rooms and running them side-by-side.
- We’ll help split the kids by age or friend groups to keep the games fair and fun.
Are the escape rooms age-appropriate? Will the kids be scared or confused?
- We have kid-friendly escape rooms designed specifically for ages 8–14 with fun, age-appropriate puzzles and a lighthearted atmosphere.
- No horror, gore, or adult themes. Our team is trained to offer hints and encouragement to keep the game fun and frustration-free.
Do we need to provide adult supervision?
- For groups of kids under 10, we recommend one adult or older teen per room for support.
- Alternatively, we can provide a dedicated Game Host (add-on option) to guide and monitor the group if you’d prefer a drop-off experience. This is no additional charge for this add on.
Can we hang out while the kids play?
Absolutely!
We have a cozy lounge and fully licensed bar area where adults can relax with a cocktail, coffee, or mocktail while the kids are in the game. It’s a mini break for parents too.
What’s included in the Full Experience package?
The Full Experience is designed to make your child’s birthday fun, easy, and stress-free for parents. Here’s what’s included:
- Escape Room Game(s) – Age-appropriate adventures guided by our game hosts
- Reserved Party Space – A private area for food, cake, and gifts (included with package or available as an add-on for some events)
- Food & Drink Options – Choose from our Kids Catering Guide, including pizza, snacks, juice, and more
- Setup & Cleanup – We handle everything so you don’t have to
- Hands-Off Parent Experience – Sit back, relax in our lounge, or enjoy a drink while we keep the kids entertained
We also offer a “Snack Pack” bundle that’s great for mid-range budgets – it’s our most popular off-menu item!
Can we bring decorations?
- For decorations, we allow simple table setups, no hanging items to the walls.
How do we book?
Easy! Just call us at 587-430-0880 to secure your date with a deposit.
You can also email us for a custom quote or help choosing the right option based on your group size and needs.
What’s your cancellation or reschedule policy?
- A non-refundable deposit is required to hold your date.
- You can reschedule with at least 5 days’ notice based on availability.
- Final guest count and food selections must be confirmed 2-5 days before the event.
Is there parking on-site?
Yes, we have free on-site parking and free 2 hour street parking for all guests.
How do I choose the right room for my child’s age?
Simply let us know the average age of the kids, and we’ll recommend the best rooms to match their experience level and group dynamics. We have several rooms that are ideal for first-time players, younger children, or mixed-age parties.
Top picks for kids’ birthdays and team-building groups include:
- Revengers Assemble
- Wizard Tournament
- Jurassic Escape
- Way of the Mando
Each room is fun, age-appropriate, and designed to ensure everyone has a blast — with just the right level of challenge!
Do parents need to sign a waiver?
Yes — all players must have a completed waiver before participating in any escape room experience.
- Waivers can be signed in advance online through the link provided in your confirmation email.
- Or completed on-site when you arrive — we have tablets available at check-in.
For kids under 18, a parent or legal guardian must complete the waiver. We recommend sending the link out to parents ahead of time to save time at check-in.
Is exclusive venue rental available to ensure privacy?
Yes. We offer full-facility or specific area rentals to guarantee absolute privacy for your group. Although locker areas are shared, all other event spaces can be exclusively reserved. Reach out to our booking team for details on availability and tailored pricing to suit your privacy requirements.
Can you provide references or testimonials from previous corporate clients?
Certainly! Escape60 has successfully hosted over 5,000 corporate events. Our prestigious clients include industry leaders such as Suncor, TC Energy, Cenovus, Enbridge, Audi, ATB Financial, BMO, Pembina Pipeline, What’s Good Calgary, and renowned hospitality and professional engineering and law firms. We are proud of our longstanding relationships and consistently positive feedback.
Are your escape rooms suitable for participants of varying skill levels and ages?
Yes. Our thoughtfully designed rooms offer engaging experiences for everyone—from first-timers to escape room veterans. We can customize puzzle difficulty and provide unlimited clues to ensure every participant has a rewarding and enjoyable experience, regardless of age or experience level.
Can your catering accommodate specific dietary restrictions?
Absolutely! Our catering partners offer an extensive selection of dishes, including vegan, gluten-free, halal, kosher, and allergy-conscious choices. Please let our team know your dietary needs, and we’ll ensure your menu caters to all attendees.
Are your food options prepared on-site or off-site?
Our premium catering selections are freshly prepared and delivered by our esteemed local partners—including UNA Pizza, Lina’s Italian Market, and Tandoori Grill—ensuring exceptional quality, freshness, and timely service.
What beverage options do you offer, and how can we manage consumption?
We provide versatile beverage options tailored to your preferences, including open bars, drink tickets, cash bars, or a mixture of the options.
How is event coordination managed on the day?
Your dedicated Escape60 event coordinator will be onsite throughout your event, ensuring smooth execution and promptly addressing any concerns or adjustments needed.
Are breakout spaces and AV equipment available for presentations?
Yes, Escape60 offers specialized breakout spaces like the Grand Hall, The Vault, and Modern Lounge—can be equipped with AV projectors, screens, and Wi-Fi, perfect for corporate presentations and team announcements.
Is your venue accessible, and what about parking availability?
Escape60 is fully accessible, ensuring a comfortable experience for every guest. We offer complimentary on-site and convenient street parking, easily accommodating large events without hassle.
Can we adjust event timing or duration?
Absolutely. We pride ourselves on flexibility and will work closely with you to tailor event timing to your corporate schedule. Simply discuss your preferences with our event coordinator, who will happily accommodate your needs.
What sets Escape60 apart from other venues in Calgary?
Escape60 offers more than just escape rooms — we deliver premium, fully customizable experiences for corporate and private events. Here’s what makes us different:
Escape60 features award-winning rooms with immersive storylines and high-end design, exceptional catering partnerships tailored to your group’s needs, and versatile event spaces that can accommodate anything from strategy sessions to social mixers. Our experiences are inclusive, low-impact, and suitable for all ages and abilities — making them a perfect alternative to physically demanding team activities.
We’re trusted by some of Calgary’s most recognized organizations to host standout events, and our hands-on customer service ensures your event is seamless, stress-free, and memorable from start to finish.
How do you handle personal items and confidentiality?
The security, safety, and confidentiality of your guests and corporate information are paramount. We provide secure storage options and maintain strict privacy measures. Our team is specially trained to manage and facilitate confidential corporate events.
What are your booking, adjustment, and cancellation policies?
We require a deposit to secure your booking, deposits are non-refundable and transferable only with 5 days notice before the event.
Completed corporate invoices/payments can be disputed and reviewed within 10 business days of the event date. While we review every case, refunds are not guaranteed
World’s best boss? Prove it.
Office-Inspired Room
Step into a paper company office chaos in this hilarious, Office-themed escape room. Collaborate (or argue) your way through party plans, wild personalities, and last-minute disasters. Perfect for fans of the show and team-based fun—just don’t let Angela down
World’s best boss? Prove it.
Office-Inspired Room
Step into a paper company office chaos in this hilarious, Office-themed escape room. Collaborate (or argue) your way through party plans, wild personalities, and last-minute disasters. Perfect for fans of the show and team-based fun—just don’t let Angela down